Sadly Disappointing

I cant tell you how disappointed i am with the lack of service, respect and lack of communication from Virgin Active. I have over the years racked up these disappointments from ***ual harassment in the work place (I was paid to rather leave ) to being followed and harassed by there staff at the gym as well shopping centers and then now to be called from there call center daily twice a day to tell them the same thing that my account is in arrears of the current month even though a payment has been set up for it to be paid in full on the 25th. I have spoken to 15 ppl in regards to this begging them as well as threatening them with legal acting as this is harassment of the highest kind, there staff put the phone down in my ear shout at me and then there head of client service tells me that she will deal with this only to be called a again and again some times at 19:00 and even weekends. I think Virgin as whole need to get there act together because I am unsure as to why I or anyone pays the amount they for a gym contract to only be abused. I find myself always trying to defend why I pay such high prices to other ppl that make use of other gyms (pay less than half what I pay) and I always say the pool (that is always murky with plasters in it), or the change room that has a horrible smell from using the reused water from the shower (germ infested) or the fact that they never have the latest gym equipment (stretch bands). I feel that no one from Virgin active gives a damn other than to call me a tell me my account is in arrears of R400 I am sorry and they will sort it out and take my name of the list well guess what I got a call again and when I get upset they put the phone down in my face.