Rude staff at cancellations

Tried to cancel my gym membership. Went online and tried to do it there. It asks for access card number, which i don't have as I have a tag, Had to call to get help on *** - to get through to some guy that was rude, and interrupted me as i started the call, then came back saying he is sorry the system is slow. Asked to cancel and he said i cant do it on line it has to be with him. Then he tried to get me to freeze account and the more i say no, i been retrenched the more he tried. Then I said I need my mother cancelled as she is on my account to and I pay it, and he insisted on talking to my mother, to which i said she is not with me she is at home, He said he has to talk to her to get permission to cancel, and I said why, she is on my account and I pay it, he said he has to , i gave him her number and said please emails me cancellation letter and my moms after you have spoken to her, he just put the phone down, what absolute nonsense and then so rude. They have no email address either - you have to call them on *** - but found this on another site @VirginActiveSA and ***