Rude staff and undue charges

<p>I recently moved home and wanted to transfer to the Virgin active in New market mall yesterday so I went there and paid the transfer fee of R140. The staff was rude and arrogant and I never want to go there again. So I phoned the customer care line and they said that if I want to move back to Germiston I need to pay R140 today again to move. Why should I have to pay R280 in total because of the rudeness of your staff. Either waive my tranfer fee back to Germiston or cancel my contract with Virgin active as I am not paying R280 for using the Virgin active at New market for one day. This is ridiculous. I am a loyal customer at Virgin active since joining. Its sad to get treated this way.</p>