Rude staff.

<p>My home club is Waterfall but I went to VA Carlswald to pay my membership fee. Ayanda Henderson was at reception & she didn't even bother to greet me but instead behaved as though I was there to bother her. I gave her cash & asked for change which she said she didn't have. I asked her to ask the staff at Kauai for change & she flat out refused. Ayanda said the clubs informed people to pay using credit or debit cards since they don't have change. That is not true. At other clubs I pay in cash & they give me change not a bad attitude. She then said for other clients she tried to get change from her own pocket & was not prepared to do that for me. She then took out the petty cash box & showed me the notes in there, then she raised her voice & started banging cupboard doors etc. I mentioned to her that she was clearly in a bad mood & for some reason was taking it out on me. She didn't care. Clearly she has no regard for clients & does not value her job or else she would not have behaved in such a manner. I did not get my change because she was not interested in organising it. Carlswald is surrounded by numerous banks so instead of her getting change from any one of those banks she just flat out refused to give me my change. I was going to renew my membership but after this experience I decided not to. With this type of staff attitude VA will continue to lose clients. If your staff do not value their jobs maybe they should be replaced. There are thousands of people who are qualified & passionate about your brand who would gladly fill the gaps. Very disappointing.</p>