CJ
Charlotte J

1 reviews | Active since Jul 2011

08 Nov 2015, 21:12

Rude Staff

The so called Captain on duty at the gym 08/11/2015 was rude and dishonest to my wife and children. <br> When my wife joined the gym - where she has been going since it opened - it was explained to her that children could not use the treadmills or the weights - however they could use the other equipment. Today the **** in charge decided that my kids weren't allowed. He approached my kids behind my wife's back and starts interrogating them as to how old they are and where their mother is - my wife was on the machine next to the kids. She said fine then cancel her membership - suddenly there were various stories - the office is locked, the book is full, you need to phone back tomorrow etc, until she made a scene and then suddenly she could immediately terminate her membership. You have lost a member. Clearly families are no longer welcome.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply09 Nov 2015, 09:23
Official
Hello CEJ4,

I have tried to touch base with you via your mobile phone but to no avail.

Please accept my apology on behalf of Virgin Active for the level of service received.

An email has been sent to you with feedback and your concerns are also being addressed with the Club General Manager, Sule.

Should you require any further assistance please feel free to contact me directly.

Kind regards
Robyn