Rude Service

I just received a second call now from the debit or arrears department of Virgin Active being informed that I owe or my account is arrears I tried to explain to that lady that somehow I have 2 accounts with Virgin Active, one that says I owe and one I started on the 25th March under Vitality which they say has expired and has been sent to IT for them to investigate, the lady from the arrears department that called now so rudely dropped the call on me when I was trying to explain all this, I have been a member of Virgin Active for years and not once did I miss a payment, I was told by the person I signed the membership under Vitality that I would not have to pay the old membership anymore and the new Vitality Account I would only pay on the 1st of May 2022. The lady rudely dropping the call on me when I was trying to explain I really do not deserve such treatment specially since its not my fault the new contract expired or that I was told I would only pay membership on the 1st of May 2022. This issue has been pending for a long time now am not sure why relevant notes are not put on the account so I dont get this harrasing calls until you sort out things on your system.