Rude, *********** and condescending Branch Manager

I have been dealing with this mess since 2012, where these people have been told to cancel a membership on more than one occasion they have failed to do so, resulting in the account being handed over and naturally reflecting on my record. Three years later and after a change of management (from someone by the name of Eka?, to this muppet - Lebogang) I'm still having to chase these people around. After finally getting a hold of the manager, not only is she rude and condescending, she dropped the call. I have never dealt with a person or branch so poorly organized, or a manager that is so completely unprofessional in her demeanour, my mother who is still a member received the same treatment, I doubt her continued custom to this particular branch. Luckily as I was typing this, I had the fortune of getting through to the very competent Cynthia from their national accounts department who was able to sort out what has taken the branch 3 years in a matter of minutes.<br> <br> The crux of this message is that Virgin needs to rethink their staffing as this Lebogang is very clearly out of her depth as a manager, and maybe a role in maintenance would be a better fit.