Rude, *********** and a ***** atitude

<p>Virgin Active consultant called in without introducing her self she just asked if she is speaking to Calvin on which i agreed and she confirmed she is calling from my Virgin Active and i needed tp do a manual payment or and eft needed to be arranged since the month of April they failed to debit my account as the funds were returned to my account not knowing how is that my promblem when funds are being reveserd into my account when we agreed on a debit which was of the 1st of every month, number thing which is she was rude on the phone and without introduction as who she is and the reson for the callsinc ei have joined there has never been one time which i never paid my fees only when it suits them and they decide to call with attitude and being rude on the phone with no telephone etiquite, i had to call again at the call centre spoke to Lexi who nicely assited me and gave me the name of the gilr who called me as Lungiswa, can you get your staff a proper training and attitude to deal with clients, im paying for the services i wnt be treated like a piece of **** when ita my money going down her family's throat monthly if they believe im not a good client can my membership be cancelled ill be glad to go to another gym without hesitations</p>