Rude encounter with accounts rep😡

I've was having a membership with virgin active which I was told the contract will end in December 2023 and I will then be on a month to month basis membership. During the contract period I could visit any club in Durban except the Moses Mabhida stadium. I then noticed that when I visit Kings park virgin active I'll be told that I can't go in because my club is Cornubia. When I enquired and told them that my membership used to take me anywhere without any hassle, I was then seen as a lier. In February 26 2024 I then requested to freeze my membership as I was going away with work and would not be able too use any other club because of the new developments on my membership, I was told I would have to pay R201.45 monthly while the account is frozen and I won't be allowed any access until I unfreeze it. This conversation was by email and I then responded that I want them to close the account and cancel the membership completely. 6 months later I keep getting messages that say "oops seems like you missed your payment, we tried to debit your account" when I call their accounts dept I was told the membership was canceled and when I ask what is the debit attempt for I was rudely told to call the person I was engaging with via email when I requested for the cancelation.