Rude customer service agent

<p>I have been a member of Virgin Active Sunnypark for over 3years.so i recently relocated and this resulted in me cancelling my gym membership as i live far .l spoke to the call centre and was told since my membership was on a month to month basis l needed to give 20days notice and l did..they then phoned me back to offer me a discounted trial subscription at my closest gym which i said yes to ..a week later l phoned back to say thank you but l wont be taking that offer up since my job was relocating me again.All was sorted or l thought so.This was on 27/9/2016.On the 1st October my debit order went off together with the transfer fee,l phoned and spoke to Fatima to find out why l still had to pay a transfer fee since we agreed lm not taking up the offer and never went to that gum..She was so unhelpful and extremely rude accusing me of lying ..l eventually let it go as she said she would rectify this and call me back which she off course ddnt..To my suprise,yesterday on 15/11/2016 l receive a call saying my account is in arrears by more than a R1000.l tried asking the agent to explain how that is possible and she was plain rude ,literally screaming at me until l hung up..she said her name is Sibongile(which l doubt is even true).Virgin active is this how you treat your loyal customers!lm very disappointed at your service l thought you were of a more professional standard than this..l need answers as to what do l owe you for???</p>