Rude Attitude & lack of customer service

I arrived at the gym only to find that my access card was giving me trouble and I could not get in. The assisting staff (manager included) stood there and no one offered to assist. Finally, the cleaner came to ask what the problem was. I then explained to him that I couldn't access the gym and my card was working fine. He then tried to assist me but we both still could not get it to work. Mind you, the manager is two metres away and seeing all of this unfold. The cleaner finally goes to seek help from one of the staff members, she then comes and without even letting me finish explain tells me to \Figure it out by myself.\" I then asked her if that was the appropriate answer to my problem to which she responded YES??? I finally went back as per her instruction and finally figured it out...as I walked in she then asked me \"Was that hard?\"...Right in front of the manager who just stood there. I asked for her name which she gave but would not disclose her surname. I then got it from her co-worker. For a service that I pay each month, at the very least I should be allowed access tio the facilities, not to be told to figure it out when I face difficulty. "