1 reviews | Active since Jul 2011
Rude and drop phones
Virgin Active have rude employees who don't care about a customer! I called on the 14th to freeze my membership and they was a rude employee who didn't want to listen to me and then phone Drooped and the it's a man who's working for then in the Klerksdorp GYM Who took my membership card and go to the computer and he said to me everything it's been done then I left knowing that everything was done but on the 25th I see them taking my full amount and today I call them to tell them what it's happening, to show that it's what they are always doing they drop my call! I doing know why we Must be Treated like this in this country, must we always fight before we can be helped! They want me to go out from bed to go to the gym to get the names and the prove of videos to show that I was it they're gym! They don't care about my sickness
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise profusely for the level of service received from our staff.
The manner in which you were addressed in is not the Virgin way that we assist our members in so please rest assured that we will address the staff internally.
Thank you for commending the staff at Klerksdorp, I will certainly be passing on the feedback to them :)
Have a lovely day!
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise profusely for the level of service received from our staff.
The manner in which you were addressed in is not the Virgin way that we assist our members in so please rest assured that we will address the staff internally.
Thank you for commending the staff at Klerksdorp, I will certainly be passing on the feedback to them :)
Have a lovely day!
Robyn