PK
Pieter K

1 reviews | Active since Apr 2014

15 Apr 2016, 21:59

Rude and Distasteful Employee

I am very displeased with the manner in which I was treated tonight at the Wonderpark Virgin Active by one of the employees of this branch<br> Friday 15 April I went to the Wonderpark club & the weights are lying everywhere that it is uncomfortable to walk around the benches and cannot find the needed, so this place is a mess, myself and my gym partner used our weights and only replaced the weights we have used. At the end if the evening about 7:55 pm, a Mr Kabelo (who claimed to be the manager of the club, and when confronted about his official title at the gym he said he is a training instructor & only the ACTING manager for a Koketso Sithole) called us from a distance and pointed at the seated calf machine we used prior, we went back as we thought we might have forgotten something of ours. As we came to the machine he asked me with a snooty attitude if we are done, and then he tells me to clean THIS up (and pointed to all the weights lying around) I informed him these are surely not our weights, and he should rather start talking to the people that leave the weights there from the start<br> I will gladly walk to your opposition if this is the service to be expected from Virgin Active.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply18 Apr 2016, 09:45
Official
Hello Gypsyboy911,

Thank you for raising your concerns with us.

We are terribly sorry to hear about the experience that you had at our Wonderpark club on Friday.

We'll be sure to get the club manager, Koketso on top of this right away and will be in touch with you with feedback shortly.

Kind Regards,
Tracy-Lee