KM
Khulu M
1 reviews | Active since Mar 2009
04 Nov 2015, 10:07
Rude amd ban manners
I wrote a note on the website of Virgin Active Sunward Park as i wanted to know the procedure of cancelling a membership. I got a call from Rose who was very rude who automatically cancelled my membership. My attempts to explain it to her fell on deaf ears and she was very impatient telling me what she wanted to tell me without listening to me. She even cut me off while i was talking because she was worried of the telephone costs, chances are she did this because im an African and she wouldnt do it to any other races.<br> She is ride, ill-mannered, setlaela, tseketseke feela e senang kelello ya mzulu le hlooho ethata. Ka ipotsa **** o thotse mosebetsing jwang moo a sa kgone ho bua le batho.
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Replies (1)Virgin Active South Africa's replyOfficial
04 Nov 2015, 11:40Hello manyoko,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the level of service received.
Your concern has been escalated to the Club General Manager, Ronel, and it will be addressed internally.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the level of service received.
Your concern has been escalated to the Club General Manager, Ronel, and it will be addressed internally.
Kindest regards
Robyn
Virgin Active South Africa's reply04 Nov 2015, 11:40
Official
Hello manyoko,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the level of service received.
Your concern has been escalated to the Club General Manager, Ronel, and it will be addressed internally.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the level of service received.
Your concern has been escalated to the Club General Manager, Ronel, and it will be addressed internally.
Kindest regards
Robyn
