RUDE AGENTS

I changed my bank details for my debit order, someone did not do their work but updating the system so obviously the debit order won't go through. I then received an sms apology that VA debited the wrong account and this will be corrected, which it was I saw they took money from the new account. A few mins ago I receive a call from Virgin Active collections, the agent tells me she is calling regarding an outstanding amount on my acc due to a returned debit order, clearly I'm shocked because I have a VA debit order that went through, so I proceed to ask this lady what outstanding amount because I paid and it's not my fault that they used the wrong details when I had asked them to update my bank details, this rude girl hung up on me. Firstly that is very rude dropping the phone on a client like that, Secondly she wasted my time because she resolved nothing, I know another rude agent will follow up again tomorrow.

Your call center need serious training, you can't just lose patience like that, you stay on the call until the customer understands where the issue is.