Robyn @ Virgin Active HQ Customer Care Not Returning Call or Responding - Typical of the service I'm coming to expect from Virgin

<p>I received a call from Robyn at Virgin Active HQ two days ago in response to a complaint I made on the weekend. Robyn called me when I was on the phone to someone else and I asked her to please call me back in 30 minutes which she promised to do. I have still to date not received a call back from her and have left two messages in two days with absolutely no response back from her. This is disgusting service and coming from someone who is employed to resolve problems rather than become a problem to customers. This for me is evident that Virgin Active does not care about their customers. I suggest looking for a professional gym chain to work with. </p>