1 reviews | Active since Aug 2019
****** and Disgusting service by Virgin Active Century City
I was offered a joining fee of R519 a once off payment,R212 if on Vitality and was asked to come in to pay a R75 Admin fee,which I told the Sales Representative my Vitality kicks in on 1 Aug,he said no problem,signed me up on June and special offer getting July free.First payment due to come off 1 August for R731,instead R850 was taken,when I questioned it he signed me up afain,he said he was on leave and things changed,said that as more money was taken he would owe me R119,which he confirmed this only R93 will be taken on 1 September,instead of R212.Then he messaged me in August to say I need to come in and pay the R850 because the admin dept can't process the credit,and he will give me 3 months free but he also says that the R850 will cover the 3 months,and if I pay it I will get refunded a R850, how confusing and contradictory he was being. The first time the incorrect money was taken I told him I rather want to cancel cause I feel conned,he assured me it will be sortes and only R212 will be taken 1 September,once again incorrect cause he still owed me R119 so only R93 was suppose to be taken, then I went in on 31 August only for another rude Congolese sales representative to tell me that my issue is complicated,and R850 will be taken,and he can't deal with .e and just walked off.Hiw disgusting is the service,a supervisor then said I must cancel the debit order at my bank,I told her that I have no money in my account.She promised managera would call me but no calls.On 1 September a R850 was debited from my account which made me overdrawn and bank charges of about R200,I am so upset with the disgusting and pathetic service I have received so far from Virgin Active.I want my bank charges paid to me and a full refund of all the money I paid.I joined the gym to get rid of stress and anxiety but Virgin Active has caused me nothing but that.I would also like to know what is going to be done regarding the way I have been treated by the sales representatives,it's beyond a joke to treat people the way they do.conning people,signing them up twice to push up commission.Im a parent and have a family to feel and they just take money from my bank account without my knowledge,that *****ing and *****.
