*******s indeed

I joined virgin active in June with my husband. He started work in Dubai beginning of August, I then cancelled his contract on the 15th of August and transferred and joined Vclub for my daughter. I paid the cancellation fee for the remainder of the 10 months, but still the contribution for September was deducted. I've been calling every week, they keep telling me that I'll get my money after 5 working days, but nothing happens. The funny thing is that the day I cancelled the membership, I transferred my membership to another gym, that's more expensive than the one I joined- but their increased contribution and vclub was deducted within 2 days, but to refund me there was a technical problem. <br> I'm very disappointed in virgin active, such a big company, but their customers' rights are ignored- just as long as they get their money they don't care.