Richard Branson would be horrified

Called the call centre to ask if I could connect my vitality to my gym membership. Consultants first response was a grunt, followed by silence. He then asked what he can help me with. I repeated my request only to be grunted at again. An extended silence later he states this can only be done in club. When I explain I can't make it during work hours he offers no alternative. I then request to be escalated to anyone who can assist me further he says no. I ask if there is somewhere I can review this call and he abruptly hangs up. Absolutely disgusting Service.