Revolting Service and oustanding monies

I joined Virgin Active Little Falls, last month and have been experiencing a series of problems. Sizwe was the sales consultant who messed up my account as multiply deducted monies and Virgin Active further deducted monies. Sizwe promised me that he will swop the account over to multiply but fail to do so deliberately. I am a single mother and this impacted me so badly that I was basically left with R9, 51 at this stage in my account. Last week I visited him and made him sign a written affidavit that the monies will be reimbursed into the account by Monday but he failed to do so again. It is not Wednesday and I need bread and milk monies for my kids. I need my monies back. He also promised me that I would end up paying 20% less after I do a physical test. I asked him every day to organise the meeting with the medical consultant and he still has not done so. They also messed up my cards and even lost my cards, on several occasions I made all payments and was refused entry into the gym which was so embarrassing. Their service is absolutely pathetic. I am appalled. How many people do they do this to? And act as if it is a mistake? Some people who maybe do not notice their a