Request to cancel membership not actioned

I called the Virgin active contact center on the 3 July 2014 at 12h53 and spoke to a consultant by the name of Linda Sityoshwana.<br> <br> I requested for my gym membership to be cancelled and for a manager to call me back which was not done, I then went in to the Vodaworld gym to speak to a manager and there was none available. You have continued to debit my account since then and I would like feedback on why my request was not actioned in a timely manner. <br> <br> I then sent an emal to [Email Removed] on the 5 Feb 2015 and have still not received a call as yet.<br> <br> Clearly Virgin Active does not care about its customers, i would like my intial call to be listened to and to have feedback on the lack of response to my request