Request for cancellation of contract

I took a contract on behalf of a friend in the first week of November 2015, however he will not be able to go to the gym due to the fact that he has relocated back home because of a family crisis. I have sent an e-mail to the manager requesting assistance regarding cancellation and whether there will be any penalties payable. I did not receive a response. I sent two e-mails already but nothing. I have called the club but could not get any assistance hence I resorted to e-mail but in vain. It is quite amazing because at first when I sent an e-mail enquiring about membership I received a prompt response and was actually called by several salespersons but now I need to cancel then everything is quite. I know that there is a cooling off period regarding contracts and I wonder if they are purposely causing a delay. I cannot be able to continue paying membership fee when the person is not using the facility. I myself am a member of Virgin Active Red.