Replacent of old/warn-out Equipment & lockers

Hello Peter,<br> <br> On the 29/06/2015 I wrote to virgin active and till today I've yet to receive any reply. Please see mail below:<br> <br> Good day,<br> <br> Gym Equipment:<br> We the members of Virgin Active Pinetown would like the gym equipment replaced *not fixed like it is every second day*most gyms have changed their machinery more than once, yet Pinetown is still stuck with very old equipment. The bikes are broken, rusty and some are unsafe to be used. I've also noticed that the weights are also rusty some of them. We are grateful for the paint on the walls pity we can't use them for anything. <br> <br> Lockers/Shower Area:<br> Most of the lockers are not working they open even with a padlock on them, I have requested for fixing of this via the suggestion box but I've yet to see anything nor receive any feedback. The clock at the steam area has been broken/****** whichever the case might be for a month now.<br> If it wasn't for the warmth we get from the staff of Pinetown I think most members would have left the club to join elsewhere, but there's only so much they can do. <br> I'm not sure if this is the level of service that Virgin Active aims to provide to its customers. Trust all shall be sorted very soon.