REPEATED (MONTHLY) ACCOUNT-DETAILS

Up, and until August'15, we had our monthly debits deducted from our Credit-cards, without ANY issues. Unfortunately our car was ******, with credit-cards inside (which were then cancelled). <br> <br> Virgin-Active insisted that the debits ONLY be taken from a bank-account (i.e. not a card), to which we have telephonically supp**** the bank-account details on FIVE separate occasions. However, every month-end we receive a call that our debit order-details are incorrect, and cannot be debited.<br> <br> We do not know HOW-ELSE to supply these details, in a way that the operators can capture the details correctly, ONCE-AND-FOR-ALLWAYS !!