Remove my account from debts collectors and cancell my membership.

Poor customer service with virgin active especial for a loyal gym member for more than 5 years. They froze my membership during lock down and they never tried to call me to ask me if I am continuing with the gym or not since we are still on lockdown. my understanding is that they should try to ask me if I am still be able to go to the gym or not so that they can unsuspend my account, they failed to communicate with me to inform me that, they are going to reinstate my membership. Apparently they reinstated my membership without me knowing by sms, calling, emailing and by telegram or by sending at letter demand to inform me about my membership. Virgin active failed to call, sms, send me email and letter of demand to my physical address. I got surprised when the collecting calling to inform about my outstanding arrears for 5 months. I called them to ask about which outstanding amount I am owing since I haven't been to the gym since lock down and I am not getting any income since I haven't been to work and my income has been affected since I am home. The consultant told me that my bank account is closed which is active and when I check on my bank statement nothing shows that virgin active tried to debit on my account.