Registration

I have registered with the club towards the end of February 2016, this was for the full membership (Premier).<br> I was told that everything was done and all was well, just to find out that the guy that assisted me signed me up for a club membership only. He did own up to his mistake and said that the premier membership would be sorted out in the next 2-3 days, its two weeks later and nothing has been done, my membership with virgin active has been suspended and I am not allowed to go into any gym as promised due to this suspension.<br> <br> Everyday I get the same story that they are busy sorting the situation out and ti will be fixed the next day, but nothing happens, there is no communication from them as to the status of the application whatsoever.<br> <br> I have paid for my fees upfront and I am loosing patience. Is this how things work, does it really take 2 weeks to sort out an application which you guys have messed up in the first place? And what happens to my momentum points for the days that I visited gym(when I was allowed to) ? <br> <br> K. Govender<br>