SS
Sphiwe S
1 reviews | Active since Dec 2015
01 Dec 2015, 08:43
REFUSING TO PAY REFUND and UNDERSTATING THE AMT
I moved to Momentum on 10th Nov and I had already paid for Nov. Its been 3weeks and I have been following with the admin lady at Balfour and also with the headoffice but seems like they cant do calculations and their head office people as well. Headoffice yesterday(30/11) told me im due for 180 refund according to calculation I only used the gym for 10days and I should be refunded 20days but they telling me stories. Bad services, we pay in advance but when its time to refund us they give one the run around.
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Replies (1)
Virgin Active South Africa's replyOfficial
01 Dec 2015, 09:25Hello Spitsh,
Thank you for taking the time to chat to me.
On behalf of Virgin Active, please accept my sincere apologies for the inconvenience.
We've had a look at your membership and can confirm that we have processed the refund for the correct amount.
Please feel free to give me a shout if you require any further assistance.
Kind Regards,
Tracy-Lee
Thank you for taking the time to chat to me.
On behalf of Virgin Active, please accept my sincere apologies for the inconvenience.
We've had a look at your membership and can confirm that we have processed the refund for the correct amount.
Please feel free to give me a shout if you require any further assistance.
Kind Regards,
Tracy-Lee
Virgin Active South Africa's reply01 Dec 2015, 09:25
Official
Hello Spitsh,
Thank you for taking the time to chat to me.
On behalf of Virgin Active, please accept my sincere apologies for the inconvenience.
We've had a look at your membership and can confirm that we have processed the refund for the correct amount.
Please feel free to give me a shout if you require any further assistance.
Kind Regards,
Tracy-Lee
Thank you for taking the time to chat to me.
On behalf of Virgin Active, please accept my sincere apologies for the inconvenience.
We've had a look at your membership and can confirm that we have processed the refund for the correct amount.
Please feel free to give me a shout if you require any further assistance.
Kind Regards,
Tracy-Lee