Refusing to pay refund

On the 25th of July I wrote to virgin active -escalations regarding my interest to transfer to a different gym from centurion to Wonderboom I was told to wait until the 1st of August after the debit order then we can proceed with the process I did as instructed and below is the reply I received from virgin active (consultant-Ruwyada)

Thanks for your email. I can confirm your membership has been transferred to Wonderboom as requested. Your instalment will be adjusted to R 561.00 as of the 1 September 2024. Please note, there is an admin fee of R 245.00 that will also be deducted from the difference. The amount that will be refunded is R 231.00. Please allow 7/10 working days to reflect in your account.

I then decided to make a follow up on my refund on the 10th and 12 August ...Only to be told that my refund was only approved on the 10th August so meaning all along they did not process the refund and I was **** to..now I am being told to wait again for 4/5 days Unfortunately I cannot wait that long for the refund as they had from the 1st to process it I am really disappointed in their service because they decided to ignore my enquiry I would like to have this matter escalated further