Refusing to give feedback

I just phoned your branch and selected the receptionist option. The lady answered and I inquired if your branch offer water aerobics classes. She said she doesn't understand, then I asked if there was aqua aerobics classes. She said no, they only have a swimming pool. Then she said they only have something like Splash which is water aerobics. When I informed her that was what I am inquiring about, she said she doesn't understand. All the time she and another lady was fighting if the background about giving me info. The other lady said in the background she doesn't want to talk to me and told the receptionist to tell me to phone back. One of the ladies didnt want to give their name when a guy named Frans took the phone. Then the front manager took the phone and told me it is R200 a day for the water aerobics. I am not a member, I wanted to become a member but if this is how people are treating customers I do not want to be part of your company. Please train your staff to enable to to answer questions about the products you are trying to sell. I want to reiterate, I am not a member of Virgin Active as stated when you publish the complaint