Refusing to cancel contract

Virgin Active are refusing to cancel my son's contract. We have made numerous phone calls and sent e-mails to cancel the contract, as he has now relocated to Europe. Every time we query as to how to cancel the contract we are told something else: phone head office, send us an e-mail, come and fill in the form etc.<br> <br> The administration staff think it very funny when you state to them that refusing to cancel the contract as requested and continuing to enforce a debit order is ********. Suppose they think that contract law and the consumer act do not apply to them. Needless to say they simply shrug and say: :\Sure he must just come and fill in the form". All the way from Europe?! Why were we told 3 months ago to \""just send us an e-mail with your request to cancel\""? \""Oh"