WK
Wolfgang K

1 reviews | Active since May 2009

04 Jun 2015, 16:51

Refused entry

I noticed I haven't received any email recently <br> Notifying me about my account . <br> <br> I approached my gym on 2015-06-1 and lady said <br> Only one month is due for R679.00 . I used my card and the amount was deleted from my account. <br> <br> Come Thursday they stop me from entering saying I must bring my bank statement to prove this ? I got the slip, debited amount via SMS . Why must o show my private account details to complete strangers VA? ? This doesn't sound right ? <br> <br> <br> <br> Tax invoice no. R 768 - *** <br> Member ***0

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply04 Jun 2015, 17:58
Official
Hello acidkid,

Thank you so much for taking my call today Mr. Kamper

On behalf of Virgin Active I would like to apologise for the confusion caused.

We have received your card payment that was processed on the 1st June 2015.

I will however address your concerns with the club manager, Iona .

Have a great evening further.
Robyn