Refused an upgrade

<p>Filled in a form to upgrade with the main account holder present at my gym last Sunday. The form has both signatures. I have been unable to have the upgrade approved the entire week because the accounts department woman has some sort of vendetta against me. She is unjustly snotty and unhelpful. Despite having this form she insists on further documentation. This is ridiculous. I am so frustrated I feel like cancelling this membership and moving to Planet Fitness, as I am sure they would not mind my monthly payments since it is clear Virgin Active has no desire for them. I wanted an upgrade by March to escape the rude car guards and poor parking at Victory Park, yet I am made to feel inferior when attempting to upgrade. This has been the longest, frustrating process for something so simple. </p>