ER
Emile R

1 reviews | Active since Jul 2015

16 Jul 2015, 12:38

Refusal to cancel contract!

I signed a two year contract in August 2012 and paid the contract happily until it's end in August 2014. I did not realize that Virgin Active kept charging my account until January of 2015. In February of 2015 I cancelled my contract with Virgin Active ensuring everything paid up. Since then I have received at least one call a month asking when I will be paying my contract and now I have been handed over to a collection agency for amounts that I do not owe Virgin Active. As stated I canceled my account in February, I do not owe this company anything in the following months. Please investigate this matter as I do not like being harassed for money I do not owe.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply16 Jul 2015, 13:10
Official
Hello Broken_Wing,

Thank you so much for taking my call today.

On behalf of Virgin Active I would like to apologise for any inconvenience caused.

As discussed, I will be looking into the matter and feedback will be provided shortly.

Kindest regards
Robyn