Refusal to cancel account and zero communicate

I am shocked and stunned about the poor feedback and the failure to respond or enlighten an individual from Virgin Active. Regardless of my efforts to cancel my account and proof shown, Virgin Active have conducted an investigation and failed to inform me off the outcome. I have several attorney firms calling me for the money and I have to explain to each firm the same story. I continuously send them mails and they fail to respond. I have to communicate with a Whats app messenger that states that the outcome has been confirmed and that I have to pay. The manager from the call centre also failed to attain information from the Loftus branch. The branch consultant refused to cancel even though he was requested. I had to go in on 3 occasions and even demand to speak to the call centre and there has been failure to communicate. I have given them the affidavits and signatures on 3 occasions and they still claim that I have not sent anything. This is the worse service that I have ever received. The whats app messenger for Virgin Active asks to rate the service without even responding to the query. The consultant at the Loftus branch was sent an email by a manager from the call centre and he failed to respond. The manager clearly stated that the branch fialed to respond for more than 2 months. I have been trying to cancel this account for months and I have submitted all that Virgin Active has requested. I have sent 7 emails and they have failed to respond but they are adamant about debiting my account. They refusing to send me details for my attorney to send a letter and the whats app messenger said I should take legal action and contact Hello Peter. We also need to get the Ombudsman involved. I have been doing my best to cancel but they adamant that the matter is closed and I keep asking for an email. The emails clearly states that the investigation must continue but the whats app team has a different version.