Refund turn around time inconvenient to clients

I have been calling Virgin Active to get a reimbur*****t from my membership fees from the previous month. This was due to Vitality disconnecting itself from my gym membership some time in May without communication to the client. I had already wanted to cancel my gym membership due to financial constraints however Virgin Active was able to offer me a 50% payment option for three months to give me time to decide whether I still wanted to cancel. This was a good thing and I appreciated the gesture. I unfortunately fell into this miscommunication between Vitality and Virgin active having them bill me for full fees instead of the 50% leaving me in a very uncomfortable situation financially. My Vitality membership was reinstated and now I have been waiting for a long time for my refund. The refund was logged however no clear communication about the turnaround time for me to receive my money back. I truly am ready to part ways with my once loved gym as this is not a situation I want to encounter again in the near future. Vitality and Virgin Active need to communicate better with their clients regarding any changes to billing and fees. This is beyond disappointing.