Refund taking longer than necessary

I negotiated 2 free months with the club's Operations manager from VA Waterfall, for May and June 2015. The first month was given to me, however, the second month which is in this month of June a debit order went off my account - contrary to the agreement. I raised this with the club's Operations Manager on the 2nd of June and he advised me that the debit order would be refunded and it would take 5 working days to do so. It has now been 9 working days and I haven't received anything from VA. Upon following this up the same manager offered me a choice of either a refund or they keep the money and I would have no debit order go off next month. I opted for the refund and I was told the money would be in my account on Monday 15th June 2015. I have spoken to various incumbents from the Waterfall club who have been passing the buck between their club and the Head Office. I am told that someone from the club was supposed to have approved my refund which they have not done as yet hence the reason it is not reflecting in my account. If you are going to agree to give me a free month don't be sneaky and go ahead and process the debit order. Strongly dissatisfied VA member! Very annoyed!