Refund on Debit Order

<p>I have had the most shocking experience with my Gym membership - We initally joined the gym as a family, My husband Daughter and I with the what we thought was a great sales rep - But after a big hoo-ha and funny games we eventually joined the gym with that said our sales rep said that he would initailly activate us on the normal program and then on the 1st of the month activate us with our vitality benefit, At this stage whe had already paid the vitakity activation fee for all three of us and let me tell you it is HELL EXPENSIVE and whe had also then paid the normal activation fee and gym membership for us all. I have now followed up with my sales rep MANY MANY times and as well as with the ADMIN department at Virgin Active Cresta who seems to know nothing about this and everytime it is a different story. Look Guys - i have now paid through to my bones to join the gym and followed up numerous times in this regard clearly i need someone to assist me because at this point the lights are on but no one is in the office. Terrible terrible service!!!!!!! </p>