Refund of Activation fee

After cancelling my membership, the consultants at Virgin active Menlyn branch informed me that my activation fee would be refunded into my account within 3-5 business working days (this was on the 20th January 2026) I am still waiting for my refund, after calling 3 times and going in person to the gym to ask for assistance. I am very disappointed and dissatisfied with the service I have received at Virgin active Menlyn.