Refund not payed back to the client

I have joined the gym in October 2018, at a branch in hazel dean silver lakes Pretoria. When I did my vatality was not active so the consultant that signed me told me she would attend to that but in the meantime I will have to pay the full joining fee and I will later be refunded. I did exactly that and on November the 15th my vatality was activated. I was then called to the gym to come fill the refund forms, I did that and was promised within 7 days that the money will be back into my account. I waited and 2 weeks later I called the gym and asked to speak to Thulisile Sithole since she signed me in and unfortunately she wasn’t in , and luckily for me her manager Neli answered the call and she said she would attend to the matter. Thinking she was the manager this would be taken care of and apparently she knew about this.

A week later I went back on a Sunday and both Thulisile and Neli where not in, and so I left my details with a guy I found at the reception and he took my details promising they would give me a call on Monday, and again as usual I wasn’t called.

At the beginning of December I decided to go back to the gym in person and spoke to Thulisile about this matter and it was only processed on the 7th of December, I was then asked again to wait another 7 working days I did that and still nothing.

After the December holidays , that was in January the 4th I went back again and still nothing, Thulisile promised to follow up the matter and call me back till this day I haven’t received my refund.

It’s funny how they would convince you to join and pay your premium as promised and they would literally send you reminders about your premium and when it’s time for them to deliver they fail.

I am an unhappy client who decided to stop going there because of the bad service, you would get consultant at the front screaming and speaking in their language.

I want my membership canceled if this matter is not dealt with.