Refund after activation through vitality

I joined virgin active in mid-June 2018. I was advised by the sale consultant that when I activate the GYM through Discovery my debit order for July will be Refunded. The collection went through and I paid the activation fee, but only my gym fee was refunded and not my husbands. From August I would follow up o the refund with no success.

I called the branch yesterday, 3 December 2018 and spoke to ***aretso who promised to have it sorted and call me back. Well its another day and no one has called me back.

Can someone resolve this? seeing I have yet to find a manager to assist.