Refund

on the 12/01/2015 I was went in to active my momentum multiply service at my virgin active roodepoort branch. i was assisted by Micheal who completed the activation and told me i will be debited with the new amounts and the installment which i already paid would be refunded. 1 week later i called Micheal to confirm that no debits or refund took place i was advised by him to contact momentum. momentum advised that nothing was processed due to v/a not supplying correct account details. the multiply service was activated after corrections and Micheal again confirmed a refund will take place in 3-5 days. i have had to constantly call and make enquiries there has been no follow up from v/a. when they promise to investigate why the refund is not taking place they never call back and it's always the same story the refund will take 3-5 working days. it's 3 weeks going on to 4 and i am still waiting with no feedback or follow up from virgin active. i am fed up and irritated with this whole process and when i call to make enquiries no one seems to want to assist me.