Refund!!!!

I went to the Jabulani Mall Red branch on the 16.08.2018 to request a refund. The consultant who helped me (Christopher) advised me to write a declaration confirming that I would like to terminate my membership, and request a refund since I paid cash for the membership. Okay, I do exactly as he tells me and then I'm advised to wait for 20 business days before my membership can be terminated, and my refund processed. On the 18.09.2018 I go into the branch to enquire about my refund. The admin lady (Nomsa) tells me she was on leave hence the refund could not be processed, but I must write another declaration confirming my banking details AGAIN since she tried to load them on the system and the system couldn't take the details. Why I was not called with regards to this error, I don't know. She advises me to wait for up to 7 working days then the funds will be in my account. On the 25.09.2018 I call in and another lady assists me (Lebohang). She tells me that Nomsa put the request for refund through on the 19.09.2018 and I must wait AGAIN for this to be processed. Again, Lebohang promises to call me, to date 01.10.2018, I haven't been called, I haven't been emailed, I have to follow up and in my eyes this is very unprofessional. How is it possible for a refund to take 2 months? I call again and ask to speak to the manager. The manager (Phil, if I'm mistaken), tells me that he will look into this and give me feedback by the end of business today 01.10.2018. So I then ask him, how is it possible for a manager not to know what goes on in his business? This should be a major issue because I've been consistent in following up, something that they clearly are not interested in doing. I then tell him, you don't know who I am, but I know who you are and which company you respresent, and you are currently painting your company in a bad light due to non communication and being flippant with attending to your queries. I work with accounts and there is no way that a refund takes two months to be processed. I'm currently waiting for feedback for a refund that took two months to be attended to by a manager! Is this normal procedure? How is it that this club only has 1 admin personnel, to the point that things come to a standstill when she's on leave? I am not impressed at all with the service I'm receiving from the Jabulani Mall Red branch! I am utterly disgusted in how I have been treated. I do not appreciate being talked to and treated like I do not pay for my service when I paid for my whole years membership in FULL.