*** Virgin Active worst experience

I cannot begin to express my frustration with Virgin Active. I have changed medical aids in January of this year from Discovery to Momentum and when I realised that with Momentum I will be paying so much more with Virgin active I decided to cancel my contract with Virgin Active. I then called them and spoke to a consultant in February and was told that I need to pay only a R250 rand and that she spoke to her manager nonsense and that the other amount will be written off seeing that I cancelled on my last day of the cooling off period. Ever since! They have been sending me SMS’s stating that I still owe them R500 after I called again and was told that there is nothing out stranding! Today when I called I was told that they will inform the accounts department. The Lady Janet then said to me from their head office not only can accounts or retentions cancel your contract but customer service aswell. Why the hell is no one using the same system or why can no employee of Virgin active be on the same page. It’s different versions every single time!!!!!

I am so glad I am done with this Gym!!! Thee worst experience ever! Why is it so hard to just cancel a contract????????????

Virgin Active does not even deserve a star after the bad reputation it has left me with the arrears sms constantly