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marryk M

1 reviews | Active since Jun 2016

01 Sept 2016, 08:54

reckless debiting over debiting..very *************

<p>I have been a member of virgin active for 3years</p> <p>I called them several times to cancel my membership ,they refused and recommended that i call them a month before my contract ends in my case that was July and i did just that and they told me i need to settle their instalment and i did just that,the agent told me now you got nothing to worry about and it was a pleasure having you in virgin active.</p> <p>Virgin active been debiting monies since yesterday from my account and am boiling beyond control because i owe you nothing at all.i have called your callcenter several times today and they are putting me from line to line back to pressing one again and again.</p> <p> </p> <p>Virgin active please do make each and every client count without us you are nothing .</p> <p> </p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply01 Sept 2016, 11:03
Official

Thank you so much for taking my call today.

Once again please accept my apology for any inconvenience caused.

As discussed, your account has now been corrected.

Regards

Robyn