Rebate Request

To whom it may concern.

I have requested my accounts to be cancelled on the the 18th of April 2021.

I have requested a rebate for my accounts as i was in credit.

I called back on the 26th of April to confirm my rebate status ,which to my surprise was not done. but the cancellation was processed.

I was told on the 26th of April by a representative Goldie Goniwe it will take 10 workings days for rebate to be processed.

At least a week from that date virgin active suffered a major service disruption?

Which leaves me where exactly as i cannot call,email speak to anyone as the services are non existent.

So the only is to complain. I hope someone noticed this complaint and can provide clarity as to when virgin active will be operational.

As it cannot take you a 2 weeks to resolve a security issue which should have been prepped for by doing your due diligence!!.

Regards