Really poor service to loyal members

I've been a loyal member at the gym since 2010 and never complained, when I was advised by a new member(whom I brought to the gym) about a 2 year contract for a lower monthly payment with the added benefit of getting some money back I gladly signed up for the 2 year contract immediately only to be told now that I don't qualify for getting money. The consultant who signed me up on the 2 year contract never advised me about not qualifying for cash back.....never paid late or missed a payment for 5 years....thanks Virgin Active!!!