REALLY BAD SERVICE

I cancelled my son's membership on 22 June 2022 at Bloemfontein. Document number 592066. They explained that my cancellation month will be July 2022 for the last debit order to go off, on which I agreed.

Nothing was done on the cancellation.

The debit order did go off on my account for July 2022, and then again for August 2022. I went back to Virgin Active Bloemfontein and Rachel assisted me ON 3 AUG2022- they again cancelled my son's membership ,and confirmed debit order repayment within 2 weeks. See the Acknowledgement letter of cancellation again. The guy that assisted Rachel from Virgin Active Bloemfontein said he did it so they will refund me sooner, WITHIN 2 WEEKS.

Nothing was done because no refund was paid out as agreed and arranged. I Visited Virgin Active Gym on 22 Aug 2022 just to find out that this above was not handled properly and no refunds were arranged.

My original cancellation date of membership was 22 June2022. Virgin active made a phone call to head office where I spoke to Janet Armstrong. She said they will email me and I need to send all my proof of cancellation to them, Which I did the same day, 22 Aug 2022 at 14h04. She indicate that they will immediately work this for repayment. I did ask for a "read receipt" on the email which they didn't respond. Till now-25 Aug 2022 nothing happened- no feedback. No refund. No confirmation of cancellation. Its been June/ July / Aug. Virgin active sometimes changes the debit order dates and only notify us per sms and we as clients need to ensure timely payments-but they don't perform when needed, really bad service for I am a client for the last 7 years without missing one payment.