really bad service

Good day<br> <br> Iyo i dont know what to do now, about virgin active. I moved my membership, my child and my wife membership to lens virgin active at the beginning of last month. some how my member ship and my wifes one were moved correctly but my daughtors one not. In lens they dont have v club and the clild doesnt pay. during the month of march i recieved a message from virgin active that my account is overdue then I called virgin and esplain to them that my child is free at lens and they must correct her membership. today i got a debit on my account for R217.5 and when i called virgin active they told me that my childs membership was overdue. how can it be over due when i left maponya it was not owing anything. I am sick and tired of virgin active now. I really wanna leave virgin active and join another gym now but what i wanna know is who is going to pay me back my up front fee coz its not fair on me when i wanna leave because of bad service and i have to pay the upfront fee again because of thier bad service. I am realy realy tired of caqllin virgin active to do the rite thing while at the same time using my money to pay for the call.