LB
Laurika B

1 reviews | Active since Nov 2014

26 Oct 2015, 14:56

RE: Misleading information from consultant

I'm on Vitality and joined at the end of April 2015. The consultant signed me and my two kids up. I was informed it will be R100 per month for the whole family but never received a contract. i paid the activation fee and the card fees for the family. This R100 was deducted every month but every time my eldest visited the gym it asked for my signature. I contacted the branch and the consultant informed me that the consultant that assisted me was no longer with them. I was told a lot of disturbing things bout my contract and the consultant. I was then informed i had to pay an additional R140 for my son per month as the previous consultant were misleading me. Why it took them so long to find out my contract was not right? Also after talking to a consultant and insisting to talk to manager, i was informed he will get back to me. The consultant got back to me telling me that luckily i don't have to pay card fees for me or the kids (as if i never paid!!) and i don't have to pay the extra R140 this month but from next month i have to. This after i found my contract on the website and it states my payment is R100 per month. I'm very disappointing and disgusted in the service.

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply26 Oct 2015, 15:56
Official
Hello lokkab1,

Thank you for letting us know about your recent experience.

We are in the process of investigating the matter on your behalf and will revert back to you shortly.

Thank you

Kind Regards

Jacqui