RE: Application in the Balance

In mid-January, I accompanied a colleague to a Virgin Active Club. At the time, the aim was only to enquire, with an intention to join.

The salesman who assisted us tried to convince us that the promotion which was running (then) ended on the day the enquiry was being made, which was stuff made of moonshine. This wasn’t appreciated. Insulting people’s intelligence isn't a good look. Up until that point, I was on the verge of prematurely signing up. I then decided to submit a “call me back” request, and on January 29th a Yusuf Slamdien made contact to complete the application.

As a return client, my details were said to be on the system; and to my surprise, I was told I had an outstanding balance due. I was further offered a 50% discount on the outstanding amount, which I declined. According to my knowledge, the account was settled years ago (2012) and closed at the Wonderpark Mall’s branch. At no point, subsequent to the settlement and closure, did anybody at Virgin Active make contact or even attempt to by any means of communication. Not even a debt collector ever called me about the alleged debt.

The matter was then said to have been “escalated”, with feedback to be given on January 31st. This never happened. A follow up eMail was sent, and a call made on February 1st and 7th, respectively. Still, no feedback. Out of annoyance, on February 8th, I reached out to their Twitter team, with a screenshot of Yusuf’s last eMail response and requested assistance with the matter. It’s February 11th, an nobody has gotten back to me.

All I want is feedback, and a way forward. It’s unfortunate that–that seems like too much to ask, from this mammoth of an institution.

Someone needs to give me the answers I’m looking for. Can you try to behave like you actually give a rat’s ****, can you at least do that?